A service manager guarantees the knowledge about the Seneca products that have been set up for you. He is your first point of contact for advice, starting a new project and your submitted calls. The Service Manager is an optional service within the service agreement. Are you looking for a sparring partner who knows all facets of your organization and your software? Together we select the Service Manager that fits your needs.
A Service Manager is aware of what is happening within your organization and applications. He is a customer expert. He can properly assess the impact of the changes that you have in mind. This enables you to localize and manage project risks.
In order to guarantee a good service, the Service Manager will regularly discuss wishes, changes, incidents and problems with you. In addition, the Service Manager evaluates the services at your location several times a year. This way we can determine whether you are satisfied and how we can continue to improve ourselves.
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Curious about what a Service Manager can do for you? Contact us for the possibilities.